Use of development centre methodology to focus workforce learning strategies – case study: NSW Department of Community Services

Author/s: Sean O’Toole and Natalie Ferres

Edition: Volume 48, Number 2, July 2008

Summary: This paper examines the use of development centre methodology to measure the gap in performance for fieldwork staff in a social welfare organisation. The process follows the construction of a capability framework, a set of work-based simulations for participants and the use of a 360-degree instrument. These processes are combined to measure and compare capabilities of both high level performers and a random selection of staff at various levels within the organisation. The results are analysed in the context of a range of organisation development options.

Keywords: social welfare, fieldwork, staff, 360-degree instrument

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